FAQ

PRODUCT QUESTIONS


You Have Several Products. When Is The Best Time To Take Each?

ACCELERADE: Use before and during your workout for superior hydration, fueling and electrolytes.

ACCEL GEL: Use before and during workout to deliver rapid energy to muscles. Consume every 30-45 min during activity and follow with water.

2nd SURGE: Provides a boost in energy before your workout or when you need it during your workout.

ENDUROX R4: Take immediately after exercise for maximum muscle recovery.

ENDUROX EXCEL: Take two caplets in the morning once daily to improve VO2 max and fat metabolism. 


Are Your Products Kosher?

ENDUROX R4 has KOF-K Kosher certification. ACCELERADE, ACCEL GEL, ENDUROX EXCEL,and 2nd SURGE are not Kosher.


What Allergens are Present in Your Products?

ACCELERADE, ENDUROX R4, ACCEL GEL and 2ND SURGE each contain dairy products. Each of these products are manufactured in a facility that processes eggs, wheat, tree nuts, fish, crustaceans and shellfish products.


Are Your Products Wheat/Gluten Free?

All of our Gels (Accel Gels, 2nd Surge Gels) are  Gluten Free. Our Powder products (Accelerade and Endurox R4 and our Recovery Bar) are Gluten Free, however, they are manufactured in a facilities that produces wheat. These facilities are GMP certified and flush all of their lines between productions, but if you are highly sensitive, it could be an issue.


I have a corn allergy, are any of your products free of corn and corn derivatives?

No our products are not free of corn and corn derivatives. Maltodextrin, which is in Accelerade, Accel Gel, and Endurox R4, is made from corn. Our 2nd Surge and Endurox Excel do not contain Maltodextrin, so these products would be safe.


I am Lactose Intolerant; Can I Use Your Products?

The source of protein used in ACCLERADE, ACCEL GEL, 2ND SURGE and ENDUROX R4 is all natural whey protein from milk and this protein source does carry a residual amount of lactose in the finished product. The maximum lactose content is <2%, which may not be of concern to the vast majority of individuals who are lactose intolerant. However, if there is concern due to allergy or lactose intolerance we recommend consulting your physician.


I have Type II diabetes and am looking for a safe workout drink?

All of our products are safe for people who have type II diabetes as long as you are exercising within a short time of consuming the product. Exercise will result in a faster transport of carbohydrate (sugar) into the muscle.


Are Your Products Safe For Children Under The Age of 18?

Yes, all of our products are safe for children except 2nd Surge. The 100 mg of caffeine is too high for children under 18. For basic hydration needs we recommend Accelerade. For advanced recovery needs, we recommend Endurox R4. If your child weighs less than 120 lbs. we recommend reducing the serving of Endurox R4 to 1 scoop.


Do any of Your Products Have Caffeine?

Two flavors of ACCEL GEL have caffeine:
Chocolate – 20mg of caffeine, Raspberry Cream – 40mg of caffeine

Our 2nd Surge flavors each have caffeine.
Chocolate – 100mg of caffeine, Double Expresso – 100mg of caffeine


I've Lost my Scoop; What are the Equivalents for a Serving?

ACCELERADE - each serving is approximately 2-3/4 tablespoons 


ENDUROX R4 - each serving is approximately 7-3/4 tablespoons


What is the Shelf Life of Products?

When stored at <80F (26C), at <65% RH (Relative Humidity) in original sealed containers, and away from direct sunlight.
Keep the product in a cool, dry environment for optimal product quality.

ACCELERADE: 3 years 
ACCEL GEL: 18 months
2ND SURGE GEL: 18 months
ENDUROX R4: 3 Years
ENDUROX EXCEL: 2 years

We do stability tests on our products to confirm shelf life.  We cannot guarantee product safety beyond the expiration date.


What is the Shelf Life of Products when Mixed with Water?

All of our powders are designed for immediate consumption. We do not provide a shelf life for the mixed/prepared product, because there are several factors which can affect how the product will taste over time. Our suggestion is to use the same judgment as you would with other powdered mixes such as iced teas, lemonades, etc.


What if I am not happy with the products that I have ordered?

If our products are not the best-tasting, most effective products you've had, we'll refund you 100% of your purchase, plus shipping. No questions asked. That is our “No-Questions-Asked Guarantee” Policy.



Are Your Products Approved by WADA and for NCAA Use?

None of the banned substances identified by WADA and the NCAA are present in ACCELERADE, ACCEL GEL, 2nd SURGE, ENDUROX R4, and ENDUROX EXCEL. However, since WADA and the NCAA do not officially approve nutritional supplements, we recommend that you check with your athletic staff first before integrating our products into your training regimen.

2017 Banned Substance Lists for both WADA and the NCAA


SHIPPING QUESTIONS

Do You Charge For Shipping?

No.  We have free shipping on all domestic orders!    

Do You Ship International?

No, but our products are available globally through our international distributors.  Please check our International Page to see if we have a distributor in your area.

Do You Ship To APO/FPO Addresses?

Yes, we do ship to APO/FPO Addresses. Please select USPS First Class or Priority Mail. APO/FPO addresses are not considered International. We highly recommend providing a civic address and contact number in addition to the APO/FPO address to ensure accuracy and speed of delivery. Shipments to APO/FPO addresses have no estimated delivery time, as the Postal Service turns these shipments over to the Military Mail for processing.


SPONSORSHIP

Do You Have Sponsorships for Teams or Individual Athletes?

We sponsor athletes on a selective basis and also have an Ambassador Program for amateur athletes. For further information, please send an email to info@pacifichealthlabs.com with the subject line "Sponsorship/Ambassadors" and we will get back to you with further instructions.